Work It What does successful upskilling look like?
Nov 9, 2025
Dean Tong, Head of Group Human Resources at UOB, dives into the intricacies of workforce transformation amid AI advancements. He discusses the shifting landscape of banking jobs, the importance of upskilling in combating financial crimes, and the design of effective reskilling programs. Dean emphasizes the need for employee agency in job transitions and the role of AI as a supportive tool, not a replacement. He defines success in workforce transformation as achieving purpose and balance through continuous learning.
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Three Forces Reshaping Bank Jobs
- Regulation, technology and demographic shifts are reshaping financial services and job roles in banks.
- These forces create new roles while making some traditional jobs obsolete, requiring continuous adaptation.
Two Types Of Skill Gaps
- Skill gaps split into technical, in-demand skills and constant foundational banking knowledge.
- Banks must teach fundamentals while updating technical methods of delivering them.
Evolving AML Work At The Frontline
- Anti-money laundering work now needs new capabilities to counter evolving scams and technologies.
- UOB brings in experts or reskills staff to keep one step ahead of new laundering methods.