How to Defuse Conflict Before It Begins

Feb 11, 2020

Larry Wilson, an expert in conflict resolution, shares insights on transforming uncomfortable conversations into growth opportunities. He emphasizes the importance of genuine apologies and the courage to confront issues while maintaining open communication. Listeners learn essential skills like reflective listening and creating safe spaces for dialogue. Wilson introduces a five-step process to tackle conflict, highlighting how empathy can disarm tension and foster trust. His practical tips equip leaders to navigate tough discussions confidently.

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Intro

00:00 • 2min

Navigating Difficult Conversations

02:17 • 15min

Creating Safe Spaces for Honest Dialogue

17:20 • 2min

The Courage of Confrontation

19:40 • 9min

The Art of Genuine Apologies

28:41 • 9min

Mastering Conflict Management: The SPACE Approach

37:28 • 3min

We don’t know anybody who loves interpersonal conflict. It’s uncomfortable, and it brings up a ton of negative emotions. Most of us try to avoid conflict whenever possible. Even as a leader, you may wonder, “Do I really have to have this hard conversation?” Here’s some good news. Conflict can actually be an opportunity for growth, not just a problem to solve. That happens when you learn how to engage with others—not just attack or defend. Based on a lifetime of dealing with difficult situations, we’ve identified five steps to help you face up to conflict. Try this! You’ll instantly untangle that knot in your stomach and see how a hard conversation can become a win for you and for others. Best of all, you’ll have another solid tool in your leadership toolbox. In this episode you will— Learn what it means to “hold space” for others, a key listening skill. Gain practical tips for having difficult conversations. Identify the one reaction that will both disarm conflict and redeem your relationship with the other person. Understand when it’s best to speak and when to listen. Gain the confidence to lead through initiating tough conversations. Once you’ve listened to this episode, here’s your next step. Think about the last time someone came to you with a complaint or problem about your leadership. Identify the ways you might have responded better using these five steps. You’ll grow as a leader! Be a Pal Do you know someone who could benefit from this topic? We’ll bet you do. Everybody hates conflict! Drop a link to this episode in your favorite social media channel, and tag your peeps. They’ll thank you for it! Include the hashtag #leadtowin. Resources from This Episode Extreme Ownership: How U.S. Navy SEALs Lead by Jocko Willink and Leif Babin This episode of Lead to Win is brought to you by The Focused Leader 1-Day Intensive to focus your achievement with clear goals and smarter productivity. Find out more at leadto.win/focusedleader. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.