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How to Defuse Conflict Before It Begins

The Double Win

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Navigating Difficult Conversations

This chapter delves into the balance between conflict avoidance and seeking, sharing personal stories and insights on managing tough discussions. The speakers stress the importance of self-awareness, creating a safe space for open dialogue, and the power of reflective listening to enhance understanding. By emphasizing techniques like pausing and asking genuine questions, they highlight how empathy can lead to more productive conflict resolution.

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