The Profitable Property Management Podcast

200: Data Driven Process Design with Daniel Craig

Mar 8, 2024

In this milestone episode, Jordan and Daniel Craig discuss the evolution of property management, challenges of data standardization, profit optimization, industry benchmarks, and the impact of ProfitCoach. They highlight the importance of data-driven process design, value creation, and team performance. The podcast explores personal growth through coaching services and the paradigm shift towards inclusivity in the industry.

01:16:54

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Episode guests

Daniel Craig

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Episode notes

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Quick takeaways

Optimize financial model with revenue analytics and operational performance.

Reflect on business journey, focus on growth and industry impact.

Implement data-driven process design for higher efficiency and value creation.

Deep dives

Evolving Financial Model & Operational Performance

Embrace sophisticated financial analytics around profitability, revenue per unit, and churn to optimize your financial model. Operational performance is pivotal, directly impacting financial metrics. Your company's real-time operations drive success and influence all aspects of your business, encompassing data-driven process design.

Introduction

2min

Transition and Strategic Shift in Business Focus

2min

Collaboration and Evolution in Property Management Industry

18min

Trust Accounting Challenges and Data Sanitization

9min

Exploring Pricing Models and Revenue Per Unit Aggressiveness in Property Management

2min

Transformation and Growth Through Coaching Services

22min

Exploring Data-Driven Process Design in Property Management

5min

Exploring Data-Driven Process Design for Value Creation and Team Performance

2min

Evolving Conversations and Paradigm Shifts in Property Management

14min

Welcome Closers! In the 200th episode, Jordan and special guest Daniel Craig, Chief Strategy Officer at ProfitCoach, dive into the evolution of the property management industry & discuss their journey together from inception of ProfitCoach to today.

They run it back to 2017, sharing the challenges of data standardization in property management and the development of the national benchmarking study, known as the NARPM Accounting Standards today, as well as “Season 2” of ProfitCoach. The episode gets into the concepts of profit and operational performance, the significance of data-driven process design, and value creation in property management.