In this milestone episode, Jordan and Daniel Craig discuss the evolution of property management, challenges of data standardization, profit optimization, industry benchmarks, and the impact of ProfitCoach. They highlight the importance of data-driven process design, value creation, and team performance. The podcast explores personal growth through coaching services and the paradigm shift towards inclusivity in the industry.

Daniel Craig from ProfitCoach joins the show to discuss why customer churn is a silent killer in the property management industry. Topics include the impact of churn on profitability, maximizing customer retention for sustainable growth, exploring churn rates, budgeting for customer retention, the role of mindset in marketing, and an upcoming benchmarking study at the Narpa National event.