SBP 053: Live From New York, It's Marketing Effectiveness. With David Tiltman.
Jan 16, 2024
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David Tiltman, SVP Content at WARC, joins the podcast to discuss marketing effectiveness and critique North American marketers. They also highlight an upcoming event in New York showcasing industry work and creativity. The speakers explore contrasting views on marketing effectiveness, analyze challenges faced in the industry, and discuss foundational principles including targeting, availability, and measurement. They also touch on common problems faced by marketers and preview upcoming episodes with other guests.
Marketing effectiveness involves making better marketing decisions based on evidence and understanding the principles that drive commercial success.
Understanding consumer behavior and making clear and valuable promises to customers are key principles of marketing effectiveness.
Cultural alignment within organizations, along with continuous learning and a focus on making a bigger impact, are crucial for driving marketing effectiveness.
Deep dives
The Importance of Marketing Effectiveness
Marketing effectiveness is all about maximizing the commercial impact of marketing and marketers. It involves making better marketing decisions based on evidence and understanding the principles that drive commercial success. One key principle is the promise to the customer, which focuses on making a clear and valuable promise to customers and ensuring it is delivered upon. Another important principle is understanding consumer and buyer behavior, including the idea of two jobs to do: targeting both those in market and those not yet in market. Additionally, understanding the balance between mental and physical availability, such as the 95/5 rule, is crucial. Lastly, the effective allocation of budgets, such as the 60/40 rule, is key to driving marketing effectiveness.
The Challenges and Future of Marketing Effectiveness
Marketers face challenges in driving marketing effectiveness, including skepticism and polarization. Marketers need to focus on continuous learning and making a bigger impact. The future of marketing as a discipline is being challenged, and marketers need to incorporate new thinking and understanding to improve the quality of marketing. Cultural alignment within organizations, especially between CEOs, CFOs, and CMOs, is critical to driving marketing effectiveness. Building a culture of effectiveness and securing the internal permission to apply marketing effectiveness principles are necessary steps. The goal is to align on foundational marketing principles and encourage a culture of continuous improvement.
Essential and Contagious Partnership
Essential, a UK-based company, owns three brands: Can Lions, Walk, and Contagious. Can Lions has been around for 70 years and focuses on awarding creative work. Walk has a 30-year history and provides marketing effectiveness insights. Contagious is a creative intelligence company that focuses on breakthrough communication and creative effectiveness. The three brands complement each other and together provide a comprehensive understanding of marketing effectiveness. Walk offers a global effectiveness competition and a creative effectiveness ladder framework to define the commercial significance of advertising effects. The partnership between Essential and Contagious aims to provide more tools, ideas, and distribute effectiveness content more widely.
Understanding Marketing Effectiveness in the US
Marketing effectiveness is a polarizing topic in the US, with some embracing evidence-based approaches and others dismissing them as theory-based. The challenge lies in making a case for continuous learning and striving for a bigger impact. The US market's engagement with marketing effectiveness ideas is not as extensive as other markets. However, it is important to recognize that marketing effectiveness is a broader concept than specific theories and discussions. It is about maximizing the commercial impact of marketing and marketers. Efforts are needed to further promote marketing effectiveness in the US and find companies willing to champion its principles to drive commercial impact.
Upcoming Events and Initiatives
There are several exciting initiatives planned to promote marketing effectiveness in the US. Most Contagious, taking place in New York, focuses on future creativity and breakthrough thinking. It aims to bring the best work and ideas to life, while also launching the Creative Impact concept as a year-round program. The goal is to turn up the noise around marketing effectiveness in the US and make it more accessible and relevant to a broader audience. The partnership with Lions allows for a comprehensive content program and exploration of emerging voices and talent. In addition to events, ongoing research, white papers, podcasts, and publications will continue to provide valuable insights and resources to drive marketing effectiveness.