Sleeping Barber - A Marketing Podcast

Most brands do not grow. Despite the industry's obsession with "growth porn," relative market share remains remarkably stable over decades. In this episode, Dale Harrison—physicist, former CFO, and consultant—joins Marc and V to dismantle the illusion of marketing-driven growth. He argues that most "hockey stick" curves are the result of external technological innovations or massive capital injections, not tactical marketing genius.For the mid-to-senior marketer, the reality is stark: your Reach is largely "locked" by your current market share and budget. This leaves you with a singular, high-stakes variable to manipulate: Creative Effectiveness. We explore why 90% of a campaign’s success relies on reach you often can't control, and why your only move is to ensure your creative isn't "pissing away" the precious budget you do have.Key TakeawaysThe Reach Limiter: 90% of effectiveness is driven by Reach (IPA data), but reach is a function of cash. Unless you have $700M in venture capital (like Warby Parker), your reach is capped by your existing revenue.The Price-to-Value Ratio: Real growth happens when technology drops the cost of a solution by 10x–100x (e.g., the iPod or Electronic Spreadsheets). Marketing merely rides the "rising lake" of these disruptions.The Zero Choice Rule: There is no statistical correlation between what a consumer bought last time and what they will buy next. Loyalty is a probability distribution, not a behavior to be "built."Creative as the "Last Resort": Because you cannot outspend the incumbent, you must out-think them. Creative is the only lever that can multiply your limited reach.Timestamps & Chapters02:00 – Why growth is the exception, not the rule.03:15 – Revenue Growth vs. Market Share Growth: Knowing the difference.08:30 – The "Rising Lake" Effect: How external factors mask marketing performance.13:45 – Case Study: How the iPod changed the price-to-value ratio of music.22:50 – Warby Parker and the $700M "Share of Voice" shortcut.31:10 – Creative: The only lever marketers actually control.38:55 – Deconstructing the Loyalty Myth and the "Zero Choice Rule."46:20 – The "Shape of Loyalty": Why market share is so stable over decades.51:30 – Practical Application: How to stop "pissing away" your limited budget.About the GuestDale Harrison is a strategy consultant and former CFO with a background in physics. He is known for "slaying marketing’s sacred cows" by applying mathematical rigor and evidence-based principles to B2B and B2C strategy. His work focuses on market dynamics, the limits of loyalty, and the mathematical reality of brand growth.Reference Links Ehrenberg, A. S. C. (1988). Repeat-buying: Facts, theory and applications (2nd ed.). Oxford University Press.Harrison, D. (2024). The shape of loyalty: Why market share remains stable. LinkedIn Strategy Series.Sharp, B. (2010). How brands grow: What marketers don't know. Oxford University Press.Tellis, G. J. (2004). Effective advertising: Understanding when, how, and why advertising works. SAGE Publications.

Welcome to the first Sharp Cut from The Sleeping Barber Podcast — a tighter, opinion-led format designed to challenge marketing’s most persistent assumptions. In this episode, Vassilis and Marc take on one of the industry’s most widely accepted beliefs: one-to-one personalization.Despite overwhelming surveys claiming consumers want personalization and businesses need it, the evidence tells a very different story. Drawing on peer-reviewed research from Ehrenberg-Bass, MIT, Melbourne Business School, Nielsen, and the Journal of Advertising Research, this Sharp Cut separates belief from evidence.They unpack why personalization systems are built on inaccurate data, why targeting errors compound rather than optimize, why click-through rates are meaningless, and how narrow targeting actively undermines growth by excluding future buyers.Most importantly, they outline what actually works: reach, creative quality, mental availability, contextual relevance, and proper experimentation.If you care about effectiveness over mythology, this episode is for you.Chapters:00:00 - Introduction04:13 - Beliefs vs. Evidence07:48 - The Targeting Effectiveness Evidence11:07 - The Compound Problem12:54 - The Measurement Illusion14:47 - The Hidden cost of Narrow Targeting17:21 - What Actually Works20:00 - Our Final TakeKeyKey TakeawaysPersonalization is widely believed, not well proven. Most supporting stats come from surveys and vendor case studies, not controlled experiments.Data accuracy is poor. Identity and attribute targeting accuracy often ranges between 32–69%, with many segments no better than a coin flip.Targeting errors compound. Stacking multiple “precise” attributes multiplies mistakes, not accuracy—often reaching less than 15% of the intended audience.Third-party targeting performs no better than random. This holds true in both B2C and B2B contexts, even for senior decision-makers.CTR is a vanity metric.Studies show click-through rates have near-zero correlation with brand outcomes or ROI.Narrow targeting hurts growth. It focuses spend on the ~5% in-market while excluding the 95% who drive future demand.What works instead:Reach over precisionContext over profileFirst-party data for retention, not acquisitionCreative as the real targeting leverMeasurement tied to business outcomesControlled testing with holdouts

In this Barber’s Brief, V and Marc cover the biggest marketing and platform stories from the last couple of weeks—plus introduce a new segment.First up, they unpack why marketers should stop trying to re-label marketing as CapEx, and why misusing finance terms (like ROI) can damage credibility with CFOs. Then they move into search and AI: Google’s Danny Sullivan warns publishers not to restructure content into “bite-sized chunks” just to appease AI search—because what works today may not work tomorrow.Next, they revisit Paul Feldwick’s classic “message myth” argument: advertising isn’t just a rational “message delivery” machine—it’s showmanship, emotion, and association-building that shapes preference and memory. Finally, they break down the strategic implications of the Google + Walmart partnership and what it signals about the future of retail discovery, closed-loop measurement, and platform power consolidation.Ad of the Week: Miller Lite starring Christopher Walken, a “masterclass in showing up without shouting,” built around a simple cultural truth: people aren’t showing up like they used to—and maybe we should.To close, they preview The Sharp Cut: an upcoming POV episode on one-to-one marketing, mass personalization, and whether the promise is real or overhyped.Listen, share, and stay sharp, everyone!Key TakewaysStop calling marketing “CapEx” to sound finance-savvy. If you misuse accounting language (ROI, CapEx/OpEx), you lose credibility fast—especially with CFOs.Marketing doesn’t cleanly fit CapEx logic. Brand value is uncertain, often maintenance-based, and hard to capitalize like a tangible asset.Better move: push for practical governance: separate marketing line items on the P&L, and treat “foundational” work (e.g., rebrand) more like development/R&D where appropriate.Google’s warning on AI-era SEO: don’t rebuild your site into short “LLM-friendly chunks” just because it may perform temporarily—optimize for humans, not the machine.The “Message Myth” still matters: effective advertising is often less about what it says and more about what it does—creating emotional associations and mental availability.Digital vs. analog communication: boards tend to prefer “digital” (logic, claims, propositions), but “analog” (music, mood, emotion, showmanship) is what drives preference.Google + Walmart = retail discovery power shift. Expect more closed-loop, AI-driven commerce experiences where media, merchandising, and checkout blur together.Ad of the Week insight: sometimes the strongest creative move is restraint—Walken’s presence sells “showing up” as a cultural reset, not a hard sell.Chapters00:00 Introduction and Marketing Moments01:14 The Language of Marketing and Finance07:47 Content Strategy in the Age of AI12:51 The Message Myth in Advertising18:57 Google and Walmart's Retail Partnership25:19 Ad of the Week: Miller Lite's Campaign27:43 Upcoming Changes in the PodcastLinks:Marketing is Not CapEx—Stop Saying It Is - https://www.marketingweek.com/marketing-not-capex-ridicule-finance/Google doesn’t want you to create bite-sized chunks of your content - https://searchengineland.com/google-doesnt-want-you-to-create-bite-sized-chunks-of-your-content-467269The Message Myth revisited - https://www.linkedin.com/pulse/message-myth-revisited-paul-feldwick-wq0ge/

Vassilis and Marc reflect on their conversation with Tom Fishburne, the Marketoonist. They explore the art of cartooning, the importance of humour in marketing, and the challenges posed by AI and innovation in the industry. The duo emphasizes the need for levity in the face of challenges, particularly as they prepare for the uncertainties of 2026.Enjoy the episode!Key TakeawaysTom's insights into cartooning reveal the depth of thought behind humour.Stripping ideas down to their essence is crucial in creativity.Humour serves as a pressure release valve in tense situations.Marketing should be fun and engaging, not overly serious.Navigating AI's impact requires a balance of caution and experimentation.Building a culture of innovation involves embracing risk and creativity.Self-observation is key to understanding absurdities in marketing.Levity can enhance productivity and team dynamics.Preparing for future challenges necessitates a light-hearted approach. Chapters00:00 - New Beginnings: Celebrating Year Five01:12 - The Art of Cartooning: Insights from Tom03:05 - Humour in Marketing: A Pressure Release Valve06:52 - Navigating Change: The Role of AI in Marketing10:32 - Risk and Innovation: Building a Culture of Creativity14:43 - Finding Levity in Challenges: Preparing for 2026

What if the biggest barrier to innovation in your organization isn't lack of ideas, budget, or talent—but fear?Tom Fishburne, the Marketoonist, whose cartoons have appeared in more marketing decks than most actual strategies joins Marc and V to reveal why corporate fear is sabotaging innovation, and the surprisingly simple tool that breaks through it.With his weekly cartoons reaching over 500,000 readers and experience at General Mills, Nestlé, Method Products, and HotelTonight, Tom has spent two decades documenting what actually stops good ideas from becoming reality.In this conversation, we explore:The "Scolded Syndrome": The DBS Bank story where fear of being "scolded" paralyzed an entire organization until one senior executive squatted in a corner holding his earlobes and changed everythingWhy fear kills innovation faster than any competitor: How "I might get scolded" becomes the silent phrase that stops transformationThe simple tool hiding in plain sight: Why humour isn't just comic relief—it's Apple's "most powerful tool to drive fear out of the system"From business school to half a million readers: The terrifying moment a Harvard professor threw Tom's first cartoon on an overhead projector, and how that panic became a callingThe pressure release valve every team needs: How humour defuses tension, unlocks honest conversations, and enables better decision-makingWhy you're juggling unicycles on pogo sticks: The impossible "more with less" paradox and how to survive it without breakingTom reveals how he's used cartoons to navigate impossible client situations, transform hierarchical cultures at major banks, and help teams move from fear-based paralysis to innovation-driven action. This isn't about becoming funnier—it's about becoming braver.The takeaway: Innovation doesn't die because we lack good ideas. It dies because we're too afraid to voice them, test them, or defend them. And the antidote isn't another framework or process it's giving people permission to be human.If you've ever felt your team second-guessing every decision, if "we might get in trouble" stops more initiatives than budget constraints, or if innovation feels like performance theater rather than actual progress this episode offers a path forward.Featured in this episode:Tom Fishburne, The Marketoonist Creator of 23 years of weekly marketing cartoonsPublished author and contributor to NYT, Fast Company, Wall Street JournalTED speaker on "The Power of Laughing at Ourselves at Work"TIMESTAMPS/CHAPTERS00:00 - 04:30 | The First Laugh That Changed EverythingTom's origin story: the terrifying moment a Harvard Business School professor put his first cartoon on an overhead projector in front of 80 people and why that panic turned into a 23-year career04:30 - 09:15 | From Stub Files to Systematic CreativityHow Tom developed his creative process when he quit his day job why waiting for inspiration doesn't work when innovation is your business09:15 - 15:45 | Where Cartoons Go (And What They Reveal)NSA presentations, corporate transformation projects, and why Tom's cartoons show up in more strategy decks than actual strategies what that says about our relationship with truth-telling15:45 - 23:30 | The Unicycle-Pogo Stick SyndromeUnpacking the central innovation paradox: being asked to do more with less while simultaneously riding unicycles and pogo sticks and why laughter is the only sane response23:30 - 32:00 | Pain Points as the Foundation of FellowshipWhy Tom's cartoons resonate: they don't attack people, they reflect shared struggles and how recognizing we're all "going through it together" unlocks innovation32:00 - 42:15 | The Scolded Syndrome: A Culture Transformation StoryTom's most profound client experience at DBS Bank in Southeast Asia:Why employees kept saying "I'm worried I might get scolded"The moment a senior executive squatted in a corner holding his earlobes (the school punishment position)How everyone's laughter broke years of hierarchical paralysisWhy innovation was dying not from lack of ideas but from fear of speaking up42:15 - 48:00 | The Simple Tool: Why Humour Drives Fear OutApple's Hiroki Asai on why "fear kills creativity and humour is our most powerful tool to drive fear out of the system"—and how leaders set the tone by being willing to laugh at themselves first.48:00 - 53:55 | Humour as Innovation Strategy, Not EntertainmentThe difference between being funny and being human at work—why the bar for "humor" in business is surprisingly low, and how even moderate levity unlocks better decisions53:55 - 59:47 | Using Humour to Navigate the ImpossibleHow Tom used cartoons throughout his career to defuse difficult situations:Meeting with Target buyers during product delisting conversationsBreaking through hierarchical cultures at financial institutionsSetting the tone for transformation without threatening power structuresWhy humour doesn't mean you need to be a comedian, it means being willing to be human59:47 - End | Where to Find Tom & Putting This Into Practice23 years of weekly cartoons, newsletter subscriptions, workshop approaches, and how to start using humour as an innovation tool in your own organization

In this final episode of our Barber's Briefs for 2025, Marc and Vassilis discuss various marketing and advertising topics, including pricing power, the effectiveness crisis in advertising, global media trends, and the rise of influencer marketing. They also feature an insightful conversation with Paul Tedesco about the Alchemy of Effectiveness report, which highlights the importance of creativity and emotional connection in marketing. The episode concludes with a powerful ad campaign by Toyota Hellas (Ogilvy Greece) that addresses gender-based violence, showcasing how advertising can stand for meaningful social issues.Enjoy the show!Episode TakeawaysNine in ten marketers believe strong brands command higher prices.Most marketing teams fail to prove their impact on pricing power.Creativity and emotional connection are crucial for effective advertising.The effectiveness crisis in advertising reflects a shift in media spending.Global ad spend is growing despite economic challenges.Digital native categories are driving ad spend growth.Influencer marketing is becoming more data-driven and measurable.Long-term objectives can drive both short-term and long-term results.Agency-client relationships significantly impact marketing effectiveness.Canadian ads outperform foreign ads in various markets.Chapters00:00 - Welcome to the Final Episode of Barbara's Briefs02:45 - Pricing Power and Marketing Effectiveness05:55 - The Effectiveness Crisis in Advertising09:11 - Global Media Trends and Advertising Spend12:00 - The Rise of Influencer Marketing17:48 - The Alchemy of Effectiveness with Paul Tedesco38:12 - Toyota's Powerful Ad Campaign by Ogilvy GreeceEpisode Links:Pricing Power Depends on Marketing (And How to Prove It)Link: http://linkedin.com/pulse/why-your-brands-pricing-power-depends-marketing-how-prove-pauwels-paiye/The ‘effectiveness crisis’ is really media becoming democratized - James HankinsLink 1: https://www.marketingweek.com/effectiveness-crisis-media-democratised/Global Ad Trends: Media’s new normalLink: https://www.warc.com/content/paywall/article/Warc-Data/Global_Ad_Trends_Medias_new_normal/en-GB/162121? WPP Media enriches influencer offering with YouTube creator data dealLink: https://www.marketingdive.com/news/wpp-media-enriches-influencer-offering-with-youtube-creator-data-deal/807813/The Marketing Moment - The Canadian Effies - Alchemy of Effectiveness, with Paul TedescoLink: https://theica.ca/alchemyofeffectiveness-2025Ad of the week - Title: Toyota promotes escape, whatever the car.Link: https://ogilvy.gr/work/toyota-escape-vehicle

In this episode of the Sleeping Barber Podcast, Marc and Vassilis reflect on their conversation with Ty Heath. Together, they discuss the complexities of B2B marketing, emphasizing the importance of understanding customer relationships across various departments. They also dive into the significance of physical availability in B2B marketing strategies, the need for a holistic view of the customer journey, and the challenges of measuring ROI. The conversation also touches on the necessity of simplifying the buyer experience and the evolving landscape of marketing channels.Enjoy the show!TakeawaysSales and marketing must work together for a holistic view.Physical availability is crucial for B2B success.Understanding customer relationships is key to effective marketing.The power of three dimensions: presence, prominence, and portfolio.Channel strategies should focus on de-duplicated reach.GEO is becoming increasingly important in marketing.The traditional ROI formula is flawed and needs reevaluation.B2B marketing is becoming more creative and opportunistic.Simplifying the buyer's journey is essential for success.Navigating the complexities of product offerings is a challenge. Chapters00:00 - Introduction02:53 - Understanding Customer Relationships Across Departments05:50 - The Importance of Physical Availability in B2B Marketing08:57 - Reframing Marketing Strategies: The Power of Three12:00 - Navigating Channel Strategies and Frequency in Marketing14:56 - The Role of GEO in Modern Marketing17:58 - Challenges in Measuring ROI and Simplifying Buyer Experience

B2B Institute's Ty Heath on Why Mental Availability Without Physical Availability Is Wasted InvestmentIn collaboration with the Ehrenberg-Bass Institute, Ty Heath, Director and Co-founder of LinkedIn's B2B Institute, reveals research showing B2B brands typically appear in only 3-4 channels while buyers engage with an average of 32 touchpoints. The result? Buyers who prefer your brand default to competitors who are easier to find and buy from. Heath argues physical availability (being easy to find and buy) is marketing's responsibility, not sales alone. She explains why 60% aided awareness means nothing if your website is confusing, your sales team doesn't cover key regions, or you're absent from review sites buyers check. This conversation covers the diagnostic questions every CMO should ask, how to allocate budget between mental and physical availability (60/40 split), and why fixing your biggest gap in the next 90 days matters more than trying to fix everything at once.Chapters00:00 Opening: The Physical Availability Problem02:50 Why the B2B Institute Cares About Physical Availability07:30 The Missing Half: What Physical Availability Actually Means15:00 The Three Ps: Presence, Prominence, Portfolio25:00 Why This Is Marketing's Problem, Not Sales' Problem40:00 Real Examples: Where Brands Lose Buyers55:00 Budget Allocation and Cross-Functional Orchestration01:05:00 The Diagnostic Question Every Marketer Should Ask This WeekLinksThe B2B Institute's Report on Easy to Find https://business.linkedin.com/marketing-solutions/b2b-institute/easy-to-find-being-where-b2b-buying-happensTy Heath on LinkedIn https://www.linkedin.com/in/tyronaheath/

In this episode of the Sleeping Barber Podcast, Marc and Vassilis discuss topics that caught their attention over the last couple of weeks, including the recent merger between Omnicom and IPG, the impact of AI on retail, particularly through Amazon's new shopping assistant Rufus, and Adidas' innovative approach to market research by utilizing search data instead of traditional surveys. They also delve into leadership insights as a part of their marketing moment, emphasizing the importance of happiness and well-being in the workplace, and conclude with a case study on the emotional marketing strategy of John Lewis' Christmas ads.Enjoy the show!Episode TakeawaysThe Omnicom and IPG merger creates the largest advertising holding company.AI is significantly influencing retail, as seen with Amazon's Rufus.Adidas has shifted from traditional surveys to using search data for brand tracking.Happiness can be cultivated through daily habits and leadership practices.Unhappy leaders can negatively impact team morale and productivity.Auditing meetings can free up time and improve team well-being.The John Lewis Christmas ad exemplifies emotional marketing and connection.Music plays a crucial role in the effectiveness of advertisements.Retailers need to adapt to changing consumer behaviours and preferences.The holiday shopping experience has evolved into a multi-day event rather than a single day frenzy.Chapters00:00 - Introduction and Personal Updates03:01 - Industry News: Omnicom and IPG Merger05:50 - AI in Retail: Amazon's Rufus and Holiday Shopping Trends12:11 - Adidas' Shift to Search Data19:11 - The Marketing Moment - The Four Habits of Happier Leaders32:12 - John Lewis Christmas Ad: A Case Study in Emotional MarketingEpisode Links:Omnicom finalizes IPG acquisition with experts calling it the ‘natural outcome’ of a changing agency model - https://www.marketingweek.com/omnicom-finalises-ipg-aquisition/Amazon's $124B Christmas Bet - https://stocks.apple.com/ASmqJwrDDQD2AuFnWpJbglAWinners and losers of Black Friday 2025 - https://www.retaildive.com/news/winners-losers-black-friday-2025/806610/Adidas Ditches Surveys for Search Data - http://warc.com/content/feed/adidas-sees-big-returns-from-using-share-of-search-for-brand-tracking/en-GB/11070The Four Habits of Happier Leaders - https://www.youtube.com/watch?v=g7S6MMcYM6k Ad of the week - John Lewis "The Man On The Moon" - https://www.youtube.com/watch?v=AsyD3W2pWU8

In the latest episode of the Sleeping Barber Podcast, Marc Binkley and Vassilis reflect on their conversation with Jane Ostler Chief Insights officer at Kantar.Marc and Vassilis discuss the challenges brands face in a rapidly changing environment, particularly focusing on the impact of AI on branding and marketing strategies. They explore the concept of 'sea of sameness' in branding, the importance of distinguishing between trends and strategy, and the unique challenges faced by small brands. The conversation emphasizes the need for strategic clarity and the irrefutable principles of brand growth, regardless of technological advancements.You won't want to miss it!Takeaways:AI can contribute to a sea of sameness in branding.Brands must avoid dullness and strive for uniqueness.Understanding the difference between strategy and tactics is vital.Small brands face unique challenges in acquiring customers.Brand growth principles remain constant despite changing technologies.Trends should not replace core marketing strategies.Strategic clarity is essential for effective marketing execution.Small brands should focus on encouraging customer switching.The market is constantly changing, requiring adaptability.Innovation is crucial for brand differentiation.Chapters00:00 - Introduction to the Podcast and Themes00:55 - The Sea of Sameness and AI's Role08:30 - Trends vs. Strategy in Marketing14:15 - The Unique Challenges of Small Brands19:54 - Core Principles of Brand Growth