AI in Action IBM enhances the “human” element in HR with agentic AI
May 6, 2025
Steve Moss, Director of watsonx Americas at IBM, explores the integration of agentic AI in HR practices. He discusses how AI can enhance team cohesion and improve employee retention through advanced technology. Moss shares insights on transforming HR processes, the role of chatbots, and the importance of ethical considerations in AI deployment. He highlights the need for high-quality data and showcases how agentic AI boosts productivity while maintaining human oversight. The conversation emphasizes small-scale AI initiatives for effective implementation and operational benefits.
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Make Small Teams Feel Big
- IBM aims to make small teams feel like big teams by scaling capabilities with agentic AI.
- Agentic AI can expand team reach rather than just shrink large teams into smaller ones.
AI Resume Experiment
- Steve Moss built a hard-coded chatbot as an "AI resume" to stand out during an HR interview.
- That early experiment showed practical ways AI can scale personal presence in hiring processes.
Centralize HR With A Unified Front End
- Centralize employee questions and transactions into one AI front end to reduce friction.
- Let the system route people to the right HR systems so employees get answers and actions faster.