The Knowledge Project with Shane Parrish #115 Danny Meyer: Hospitality and Humanity
209 snips
Jul 13, 2021 
Danny Meyer, celebrated restaurateur and CEO of Union Square Hospitality Group, shares insights on the power of hospitality in every workplace. He emphasizes how delivering genuine hospitality can transform interactions. Meyer highlights the significance of hiring the right people and the tough decisions involved when letting them go. He discusses cultivating a winning culture centered on empathy and connection, and the balance of structure and flexibility in growing successful restaurants. Reflecting on his entrepreneurial journey, he shares transformative lessons from failures.
AI Snips
Chapters
Transcript
Episode notes
Defining Hospitality
- Hospitality is when you believe the other person is on your side.
- It fosters trust and creates a virtuous cycle of success with stakeholders.
Culture vs. Values
- Company culture is like a shark; it must constantly evolve or it dies.
- Values, however, should remain constant, acting as a compass.
Hiring for Emotional Skills
- Look for six emotional skills: optimistic kindness, curiosity, work ethic, empathy, self-awareness, and integrity.
- These skills indicate high hospitality quotient (HQ).