8min chapter

The Knowledge Project with Shane Parrish cover image

#115 Danny Meyer: Hospitality and Humanity

The Knowledge Project with Shane Parrish

CHAPTER

Balancing Structure and Flexibility in Restaurant Growth

This chapter explores the challenges of scaling businesses in the restaurant sector, focusing on the tension between standardized operations and personalized service. By comparing different business models and cultural hospitality practices, the speakers emphasize the importance of adaptability and creative improvisation in enhancing the dining experience.

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