Shared Practices | Your Dental Roadmap through Practice Ownership Never Miss a Call Again: AI Solutions for Dental Practices
Sep 29, 2025
In this insightful discussion, Richard May, VP of Business Development at Mango Voice, reveals how AI is revolutionizing dental practices. He shares how their AI phone solutions transcribe and summarize calls, ensuring no lead is missed. Richard explains the benefits of their AI receptionist, Margo, which handles after-hours calls and improves lead tracking. The conversation also touches on sentiment analysis for enhancing call quality and the struggle of human call centers, highlighting how AI is bridging the gap in dental service.
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Episode notes
Automatic Call Summaries Improve Notes
- Mango Voice auto-summarizes every recorded patient call and logs the note into practice management software.
- This creates a searchable, consistent note trail that improves auditing and daily schedule reviews.
Replace Analog Phones With VoIP
- Upgrade to a VoIP system that records calls if you still use analog phones.
- Use Mango's summaries so team members avoid manual note-taking and focus on higher-value tasks.
Transcribe Voicemails And Edit Summaries
- Use Mango to transcribe and summarize voicemails and editable transcripts for accuracy.
- Review the linked full transcript when a summary seems unclear before editing patient notes.