Agency Giants How to Scale a $1M+ Multi-Service Agency in 2025 | Tom Jauncey | #15
Apr 30, 2025
Tom Jauncey, who started his agency at 17 and now leads a team of 25, discusses his journey of building a thriving multi-service agency without niching down. He shares insights on the importance of a robust SEO strategy and a diverse clientele. Tom emphasizes balancing delegation with team dynamics and the role of trust in a remote environment. He also delves into client engagement strategies, the necessity of flexibility in management, and the tools that streamline agency operations, like monday.com.
AI Snips
Chapters
Transcript
Episode notes
From Freelancer to Agency
- Tom started his agency as a freelancer saying yes to everything, then gradually moved to building a team and agency structure.
- COVID was a turning point when he hired his first full-time social media manager and his business partner Jake joined the company.
Full-Service Agency Advantage
- Tom goes against popular advice by running a multi-service, multi-niche agency rather than niching down.
- He trusts by hiring specialists for each service to avoid split attention and maintain high profit margins.
Hire an Operations Manager
- Hiring an operations manager can drastically reduce stress and free up time to focus on strategy and content.
- Delegating team management and client issue resolution lets agency owners work more effectively and enjoy better work-life balance.