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How to Scale a $1M+ Multi-Service Agency in 2025 | Tom Jauncey | #15

Agency Giants

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Client Engagement and Retention Strategies

This chapter explores the dynamics of client projects at a multi-service agency, starting with initial engagements in branding or website development. It emphasizes upselling additional services, client retention through ethical contract practices, and the importance of strategic communication to address client concerns. Additionally, it discusses effective SEO strategies and building personal connections to enhance business opportunities.

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