TechStuff

Smart Talks with IBM - Salesforce & IBM: Revolutionizing Experiences with Generative AI

Nov 28, 2023
Guest
Matthew Candy
Guest
Susan Emerson
"TechStuff" brings you "Smart Talks with IBM" featuring Susan Emerson, SVP of Product: AI, Analytics & Data at Salesforce, and Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting. They discuss the evolution of the IBM-Salesforce partnership, the impact of generative AI on customer experiences, simplifying daily tasks, and the future potential of this technology. This episode also highlights the power of partnerships and the importance of ethics and governance in AI.
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Episode notes
1
Introduction
00:00 • 2min
2
Collaboration between Salesforce and IBM on Generative AI
02:13 • 3min
3
AI Technology Simplifying Daily Tasks
05:41 • 16min
4
The Power of Generative and Predictive Capabilities in Customer Service and Sales
21:42 • 3min
5
Ecosystem Partnership and the Importance of Being Open in AI Solutions
24:41 • 2min
6
Incorporating Predictive Machine Learning and Ethical AI Governance
26:31 • 4min
7
The Future of Generative AI
30:15 • 8min
8
The Promise of Generative AI and the Power of Partnerships
38:22 • 2min