Developing a Family-Oriented Business Culture to Improve Employee Retention
Jul 5, 2024
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Eduard Mirzoian, CEO of RESTORERZ, shares insights on building a family-oriented business culture, navigating challenges in the restoration industry, leveraging financial strategies for wealth building, and creating a positive work environment. Discussions also cover the importance of relationships, referrals, and focusing on customer experience in achieving success.
Building strong relationships with referral partners is crucial for business success.
Implementing automated customer experiences and tailored marketing strategies is essential for growth.
Embracing servant leadership and continuous personal improvement fosters business development and team empowerment.
Deep dives
Building Relationships and Trust with Partners
Prioritizing homeowner relationships over insurance companies, the podcast guest highlighted the importance of building relationships with referral partners in Southern California. They emphasized the significance of a relationship-based business model, stressing the need to focus on referrals and partner satisfaction to maintain business success.
Navigating Entrepreneurial Journey and Business Growth
The podcast episode delves into the guest's entrepreneurial journey, from stumbling into the restoration business during house flipping ventures in Las Vegas to expanding operations to Southern California. The guest recounts overcoming challenges, adapting workflows, and shifting the business focus towards a more specialized and customer-centric restoration approach.
Enhancing Marketing Strategies and Financial Insights
Discussing marketing strategies, the podcast reveals insights into integrating service Titan, HubSpot, and Circle for an automated customer experience. It showcases a shift towards detailed pay-per-click campaigns tailored to specific cities. Additionally, financial planning and analysis stand out as key areas of focus to optimize profitability and strategic decision-making.
Leadership Evolution and Continuous Learning
The podcast explores the evolution of leadership and learning curves as the guest transitions from a reactive to a proactive business approach. Embracing mentorship, seeking guidance on key decisions, and prioritizing trust and meritocracy, the journey emphasizes continuous growth, strategic planning, and leveraging expertise for enhanced business performance.
Leadership and Personal Growth
Focusing on servant leadership, the podcast highlights the importance of continuous personal improvement. The speaker emphasizes the concept of getting 1% better each week and shares his journey of progress and self-reflection. By prioritizing his team's needs over personal desires, he exemplifies a leader who constantly strives for growth and acknowledges that mistakes are part of the learning process.
Relationships and Balancing Priorities
The discussion delves into the significance of prioritizing relationships and balancing personal and professional commitments. Insights reveal the speaker's dedication to his family and the value he places on quality time spent with loved ones. Emphasizing the need to trust oneself and limit external influences, he underlines the importance of building genuine, uplifting relationships that align with personal values and goals.
Eduard Mirzoian is the CEO of RESTORERZ - Emergency Services, the most trusted and technologically advanced emergency restoration company in Southern California. He has a Bachelor’s degree in Architecture from the University of Nevada - Las Vegas and he previously worked as an Operations Manager at Dry Tech Restoration for more than ten years.
In this episode, we talked about the restoration industry, building client relationships, insurance companies…
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