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Developing a Family-Oriented Business Culture to Improve Employee Retention

The Home Service Expert Podcast

CHAPTER

Entrepreneurial Journey in Water Restoration Business

The chapter explores a personal entrepreneurial journey in the water restoration business, detailing how the speaker transitioned from planning to attend law school to starting a successful restoration company. It discusses implementing systems, managing challenges, and optimizing operations to grow the business in Southern California, with plans for further expansion. The chapter emphasizes the importance of relationships, referrals, and focusing on customer experience, highlighting the shift from handling various projects to specializing in mold removal for improved efficiency and customer satisfaction.

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