AI Agents Podcast Building AI Agents That Scale – Dikshant Dave Zigment CEO | EP106
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Dec 3, 2025 Dikshant Dave, Founder and CEO of Zigment, shares his journey into AI and how traditional chatbots fell short in delivering effective customer engagement. He highlights the importance of autonomy in modern AI systems, explaining how they can better handle customer needs and improve conversions. Dikshant discusses the integration of sentiment detection in conversations and its impact on sales processes. He also emphasizes the value of AI in scaling revenue while keeping humans in key roles, debunking the myth that AI will replace sales representatives.
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Founder’s Conversion Problem Sparked Zigment
- Dikshant describes struggling to convert users of a 28-question supplement quiz despite 71% completion and heavy founder outreach efforts.
- He replicated his sales approach with AI to scale consultative conversations that humans previously handled individually.
Autonomy Is The Game Changer
- The key difference between legacy chatbots and modern AI agents is autonomy: agents make unscripted decisions within guardrails.
- Autonomy lets an agent behave like a salesperson who leads the conversation rather than a rigid decision tree.
Automate Repetition, Reserve Humans For Close
- Put AI agents on repetitive, high-throughput touchpoints like social DMs, reminders, and lead nurturing.
- Keep humans for negotiation and final high-touch closures where nuance matters.