Dikshant Dave

Dikshant Dave, Founder and CEO of Zigment, shares his journey into AI and how traditional chatbots fell short in delivering effective customer engagement. He highlights the importance of autonomy in modern AI systems, explaining how they can better handle customer needs and improve conversions. Dikshant discusses the integration of sentiment detection in conversations and its impact on sales processes. He also emphasizes the value of AI in scaling revenue while keeping humans in key roles, debunking the myth that AI will replace sales representatives.