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AI agents aren’t here to replace humans — they’re here to supercharge them.
In today’s episode of the AI Agents Podcast, host Demetri Panici sits down with Dikshant Dave, Founder & CEO of Zigment, an AI-powered agentic customer-journey platform helping businesses scale, automate workflows, and boost conversion rates without removing the human element.
We dive deep into the evolution of AI agents, how autonomy changed everything, the limitations of traditional chatbots, and why sentiment-aware agentic systems represent the next frontier of customer engagement and sales automation.
Whether you’re in SaaS, e-commerce, marketing, or AI development — this conversation will reshape how you think about AI in business.
Brought to you by Jotform — your productivity partner for smarter workflows.
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⏰ TIMESTAMPS:
00:00 – Intro: AI Agents ≠ Replacing Humans
01:15 – Meet Your Host & Show Overview
02:20 – Welcoming Guest: Zigment CEO Dikshant Dave
03:05 – How Dikshant Entered the AI Space
06:12 – The Problem That Sparked Zigment
09:10 – Why Traditional Chatbots Failed
11:45 – Autonomy: What Makes Modern AI Agents Different
14:05 – True Difference Between Support Bots & AI Sales Agents
17:00 – Can AI Agents Really Work as Part of a Team?
19:40 – Do AI Agents Replace Humans? The Real Answer
23:22 – Sentiment & Intent Detection Inside Zigment
27:10 – How Modern LLMs Enabled Better Emotional Understanding
31:04 – GPT-3.5 → GPT-4: The Big Jump
33:58 – When Reasoning Models Actually Matter
36:40 – Do Businesses Trust AI to Close Deals?
40:12 – Full AI-Driven Sales? Early Experiments
42:18 – Scaling Zigment to Millions in Revenue
45:51 – Biggest Technical & Product Challenges
49:20 – Multi-Channel Agents: Web, SMS, Email & Social
52:14 – What Keeps the Founder Awake at Night
55:20 – Zigment’s Long-Term Vision & Company Ethos
58:55 – Final Thoughts & Closing Messages
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