HBR IdeaCast Leading a Workforce Empowered by New AI Tools
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Aug 29, 2023 Tom Davenport, a management and IT professor at Babson College and visiting scholar at MIT, dives into the transformative impact of AI on workplaces. He discusses how AI tools empower non-technical employees, dubbed 'citizen developers,' to boost innovation and efficiency. Challenges of managing this new workforce dynamic are explored, along with essential leadership roles in AI adoption. Davenport also shares insights on balancing innovation with risk, emphasizing the necessity of tailored training programs to maximize productivity.
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Home Depot Forecasting Automation
- A Home Depot employee automated his spreadsheet-based forecasting work with Alteryx.
- This saved the company nine figures and earned him employee of the year.
Accelerated Digitization
- Citizen development accelerates digital transformation and addresses unmet IT needs.
- There is a high demand for digitization, but IT departments often have long backlogs.
Industry Adoption of Citizen Development
- Citizen development is emerging across industries, even those not traditionally AI-focused.
- Highly transactional and regulated industries like banking show less adoption due to inherent risks.
