Hemi Trickey, Head of Global Enterprise Architecture at McDonald’s, brings nearly 30 years of expertise in software and technology. She dives into the evolution of Software as a Service (SaaS) and its roots in telecom, along with the architectural shifts impacting retail and travel sectors. Hemi stresses the importance of observability in distributed systems and the balance between innovative technologies and legacy systems. Clear communication and effective change management are also key themes, essential for steering successful modernization efforts.
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question_answer ANECDOTE
Early SaaS Innovation Anecdote
Hemi developed one of the early SaaS platforms in telecom before the term SaaS was popular.
The platform managed large telecom distributed systems with web-based APIs replacing SOAP.
insights INSIGHT
Observability Is Crucial Insight
Large-scale telecom systems taught the need for observability and reliability as first-class concerns.
Cloud and microservices push forced new event-driven architecture and observability for all industries.
Hemi Trickey, Head of Global Enterprise Architecture at McDonald’s, shares her insights on software architecture and digital transformation. She discusses her background in telecom and digital marketing, as well as her experience with software as a service (SaaS) before it became popular. Hemi emphasizes the importance of architecture patterns, observability, and manageability in large-scale distributed systems. She also highlights the challenges of keeping up with innovation and making decisions on adopting new technologies. Hemi advises on the need for clear communication, context understanding, and change management in modernization and transformation efforts.
Takeaways
Architecture patterns and observability are crucial in large-scale distributed systems.
Keeping up with innovation requires evaluating new technologies and understanding their potential value.
Clear communication and context understanding are essential in modernization and transformation efforts.
Change management is a critical aspect of software modernization and transformation.
Hemi Trickey
Hemi has been architecting and delivering highly critical and complex software and technology solutions for almost 3 decades. She is currently head of the global enterprise architecture team at McDonald’s. Prior to McDonald's, Hemi had successful careers at Publicis Sapient as well as Alcatel-Lucent. At Publicis Sapient, she worked with clients across retail, entertainment, insurance, and financial industries. During her tenure at Alcatel Lucent, Hemi designed and developed an in-house SaaS platform from the ground up, long before SaaS became a well-known concept in the industry.
Hemi holds both B.S. and M.S. degrees in Computer Science. She has published or given talks on diverse topics including microservices, mobile application experience, fine-grained access control, predictive analytics and data warehousing.
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