Microsoft Teams Insider Trends in UCaaS and AI with Craig Durr and Kevin Kieller
May 21, 2025
Kevin Kieller, co-founder of EnableUC and analyst, teams up with Craig Durr, founder of the Collab Collective, to share insights from Comms vNext. They discuss how AI is transforming workplace collaboration with a focus on UCaaS platforms, including Microsoft's Copilot and Zoom's AI companion. The conversation dives into the evolving role of AI from a tool to a teammate, the importance of trust in AI adoption, and how reliable AI can boost productivity. They also touch on future developments like agent orchestration and multi-AI integration.
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AI as Teammate in UCaaS
- AI is shifting from being a mere tool to a collaborative teammate in UCaaS platforms.
- Different vendors like Microsoft, Zoom, WebEx, and Google experiment with unique AI integrations to enhance workflows.
Platform AI Choice Depends on Context
- Platform choice likely hinges on existing ecosystem integration, not AI superiority alone.
- Contextual integration of AI with business content is crucial for assistant effectiveness.
Experiment and Update with AI
- Experiment actively with AI assistants to find effective business use cases.
- Keep updating your knowledge as AI capabilities rapidly evolve over months.