In this episode, Intranet expert Susan Hanley discusses using Microsoft Copilot to enhance intranets, focusing on data organization and creating domain-specific Copilots. The early stages of Copilots present challenges, but the potential for improved intranet functionality is promising.
Strategies for accurate content curation in AI co-pilots.
Leveraging Viva Suite enhances knowledge management practices.
Deep dives
Impact of Moving to the Cloud on Accessing Environments
Moving to the cloud has made accessing customer environments more streamlined and less cumbersome compared to traditional on-premises setups. With the cloud, tasks like setting up new cloud accounts, implementing multi-factor authentication, and defining access controls have become more standardized, reducing the complexities faced in the past with varying network configurations.
Expertise of Susan Handley in Information Architecture
Susan Handley, an information architect specializing in intranets and collaboration solutions, brings valuable expertise to optimizing the use of the M365 platform. Recognized for her knowledge management and collaboration skills, she shares insights on building and managing intranets at various events. Her contributions have earned her the Microsoft Most Valuable Professional Award, highlighting her exceptional impact on the Microsoft community.
Challenges of Using AI Co-Pilot for Effective Content Creation
Leveraging AI co-pilots like Microsoft 365 co-pilot and Co-Pilot Studio offers advanced content creation assistance. However, challenges arise in ensuring accurate content curation, maintaining current and relevant information, and aligning content with corporate guidelines. Strategies like defining prefixes in prompts and forging a balance between governance and education are crucial for maximizing AI capabilities.
Distinguishing Between Teams, Communities, and Content Management in Viva Suite
Teams serve as collaborative platforms for project-specific tasks, while communities facilitate broader knowledge exchange within organizations. Viva Connections integrates intranet content into the workflow, enhancing engagement and knowledge sharing. Understanding the nuances between Teams, Communities, and Viva Engage can optimize knowledge management practices and create tailored experiences for users.
Harnessing Community Moderation for Effective Knowledge Sharing
Community moderation plays a vital role in fostering open and engaging knowledge-sharing environments. Assigning aspiring experts to moderate communities encourages active participation and ensures timely answers to queries. By leveraging communities for tacit knowledge conversion and explicit knowledge sharing, organizations can enhance search capabilities and foster collaborative content creation.
Enriching Content Management with Viva Suite Capabilities
Utilizing the capabilities of Viva Suite, including Viva Engage and Viva Connections, enhances content management practices and knowledge dissemination. Embedding community interactions within intranet pages and leveraging AI-driven features like Co-Pilot and Answers in Viva streamline information retrieval and encourage collaborative knowledge sharing. By integrating community insights with Co-Pilot assistance, organizations can enhance content discovery and expertise exchange.
Continuous Learning and Adaptation in the Microsoft Ecosystem
Susan Hanley's insights underscore the dynamic learning environment within the Microsoft ecosystem, emphasizing the importance of continuous research and exploration. Engaging with evolving tools like Co-Pilot and Viva Suite provides opportunities for organizational growth and knowledge enhancement. Embracing ongoing discovery and adapting to changing technological landscapes are key for maximizing the potential of AI-driven solutions.
Future Direction of AI in Knowledge Management and Content Creation
As AI technologies like Co-Pilot evolve, the future of knowledge management and content creation holds promising opportunities for enhancing productivity and efficiency. Integrating AI-driven solutions like Co-Pilot Studio and Viva Engage enables organizations to streamline content creation, improve search functionalities, and foster collaborative knowledge sharing. By aligning AI capabilities with content governance and user engagement strategies, organizations can harness the full potential of AI in transforming knowledge management practices.
How can Microsoft Copilot make your intranet better? Richard chats with Susan Hanley about her experiences adding Copilot into the intranet via the Copilot Studio and Viva Engage. Susan talks about the challenges of getting your intranet data in order - most notably, archiving old information so that it doesn't clutter up a Copilot with out-of-date and inaccurate data. The conversation explores making smaller Copilots focused on specific domains, like company policy. It's still the early days for copilots, so there are some challenges to getting things done right, but the potential is there!
