Challenges of Using Bots as Customer Service Agents in the Airline Industry

How can Microsoft Copilot make your intranet better? Richard chats with Susan Hanley about her experiences adding Copilot into the intranet via the Copilot Studio and Viva Engage. Susan talks about the challenges of getting your intranet data in order - most notably, archiving old information so that it doesn't clutter up a Copilot with out-of-date and inaccurate data. The conversation explores making smaller Copilots focused on specific domains, like company policy. It's still the early days for copilots, so there are some challenges to getting things done right, but the potential is there!

Links

• Restricting SharePoint Search
• Copilot with Commercial Data Protection
• M365 Copilot
• Microsoft Copilot Studio
• Copilot for Viva Engage
• Viva Connections
• Viva Suite
• Answers in Viva

Recorded May 10, 2024