2min chapter

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Copilot in your Intranet with Susan Hanley

RunAs Radio

CHAPTER

Challenges of Using Bots as Customer Service Agents in the Airline Industry

Exploring a case in Canada where a bot on an airline website provided incorrect information, leading to a court ruling in favor of the customer, highlighting the complexities and limitations of relying on software instead of human agents in industries like airlines with dynamic policies.

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