

The Journey of Building an Agency
16 snips Aug 25, 2025
Explore the journey from hobbyist to agency owner, highlighting crucial mindset shifts and the importance of setting boundaries. Discover strategies for work-life balance while navigating client relationships and financial management. The conversation emphasizes effective documentation for building a saleable business model and leveraging technology for efficiency. Gain insights into the evolving role of SEO with AI and learn smart upselling techniques to boost agency revenue. Delve into the differences between banks and credit unions, offering valuable perspectives for small business owners.
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Pay Yourself A Regular Salary
- Pay yourself a regular paycheck to feel like an employer and stabilize household finances.
- Treating yourself as a W-2 employee creates psychological and practical permanence for the business.
Office And Policies Transformed Revenue
- Kurt describes renting an office and rebranding in 2008 as the turning point that tripled revenue and shifted his mindset to run a business.
- He emphasizes that a physical office and firm policies forced the transition from hobbyist to formal agency owner.
Require Up-Front Payment For Projects
- Stop doing work on deposit or faith; require full payment up front for large projects to avoid unpaid half-done work.
- Use prepaid recurring billing for maintenance and make payment terms a client qualification filter.