The Diary Of A CEO with Steven Bartlett

How I Built 5 Multi-Million Dollar Companies: Marcia Kilgore

Sep 27, 2021

Marcia Kilgore, a pioneering entrepreneur in the beauty industry, shares her incredible journey of founding multi-million dollar companies like Bliss and Beauty Pie. She discusses how her financial struggles inspired her entrepreneurial spirit and the importance of genuine customer connections. Marcia emphasizes the need for authenticity in sales and creating unforgettable customer experiences. She also reflects on balancing work and family while navigating the challenges of entrepreneurship, showcasing how passion drives success over mere profit.

01:23:47

Episode guests

Marcia Kilgore

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Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Commitment to high standards leads to exceptional customer experiences and business success.

Curiosity and the ability to generate new ideas play a crucial role in innovation and business growth.

Passion, gratitude, and resilience are key motivators that fuel success and help navigate failures.

Deep dives

Building a business with high standards

One of the key factors in the success of the business was the uncompromising commitment to high standards. From the moment a customer walked in the door to the quality of the treatments and services provided, every detail was meticulously taken care of. This included writing thank-you notes for each customer and ensuring that customer experiences were exceptional and memorable.

Intro

5min

From Struggles to Strength: A Journey of Inclusion and Entrepreneurship

20min

Sales Integrity and Personal Growth

12min

Creating Unforgettable Customer Experiences for Lasting Loyalty

4min

Upholding Excellence in Service

8min

Passion Over Profit: The Entrepreneurial Journey

16min

Balancing Work and Family: The Challenge of Presence

2min

Living Authentically: The Deathbed Test

5min

The Art of Pivoting: Lessons in Entrepreneurship

9min

10.

Inspiring Journeys and Customer-Centric Growth

2min

Marcia Kilgore is responsible for revolutionising the beauty industry through the multiple multi-million dollar businesses she’s founded and built. She’s the woman behind Beauty Pie, Fit Flops, Bliss spas, Soap and Glory and Soaper Duper. Marcia moved to New York with just $300, which she spent on a gym membership, became a personal trainer and started a one room studio where she provided facials and spa treatments. Within a few years she’d built a spa empire and sold it to LVMH for millions and millions of dollars.

What’s incredible about Marcia is she never stops moving and innovating, and she hasn’t just got lucky once with one successful business, but has managed to do it again and again. Now, Marcia runs a beauty empire. Today she tells us what it took to get to that point, what she’s learnt along the way, and what she had to give up.

Follow Marcia:

Instagram - https://www.instagram.com/marcia.kilgore

Twitter - https://twitter.com/marciakilgore

Follow me:

https://beacons.ai/diaryofaceo

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