AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
One of the key factors in the success of the business was the uncompromising commitment to high standards. From the moment a customer walked in the door to the quality of the treatments and services provided, every detail was meticulously taken care of. This included writing thank-you notes for each customer and ensuring that customer experiences were exceptional and memorable.
Another essential trait that contributed to success was the ability to connect the dots and generate new ideas. By scanning various disciplines and being curious, new ideas were continuously discovered. Recognizing patterns and editing ideas to find the ones that resonated with customers allowed for the creation of innovative and desirable products and services.
Passion and gratitude were also crucial to success. Being genuinely passionate about improving people's lives and making them feel great, coupled with a deep sense of gratitude for the trust and support of customers, fueled motivation on the toughest days.
The business scaled rapidly, attracting the attention of potential buyers. The success of the business, along with its unique and remarkable customer experiences, drew interest from large cosmetic conglomerates. Eventually, a deal was struck with one of the major players, resulting in the sale of a majority stake in the business.
The speaker discusses the importance of making products fun, high-quality, and affordable. They highlight the success of launching their product in Harvey Nichols, but recognize the need for broader distribution. Boots approached them with an opportunity to expand into more stores, which initially seemed promising. However, they realized that their product was not getting the attention it deserved due to shelf placement and limited resets. Despite the setback, they emphasize the importance of staying focused on providing great products.
The speaker shares their perspective on failure, considering it an essential part of the journey to success. They discuss their experience of launching a men's range that did not sell well, but stress the importance of learning from failures and moving forward. They advise aspiring entrepreneurs to embrace failure, learn from it, and use the feedback received as an opportunity for growth. They emphasize the value of hands-on training, perfecting skills, and being open to feedback in order to continuously improve.
Marcia Kilgore is responsible for revolutionising the beauty industry through the multiple multi-million dollar businesses she’s founded and built. She’s the woman behind Beauty Pie, Fit Flops, Bliss spas, Soap and Glory and Soaper Duper. Marcia moved to New York with just $300, which she spent on a gym membership, became a personal trainer and started a one room studio where she provided facials and spa treatments. Within a few years she’d built a spa empire and sold it to LVMH for millions and millions of dollars.
What’s incredible about Marcia is she never stops moving and innovating, and she hasn’t just got lucky once with one successful business, but has managed to do it again and again. Now, Marcia runs a beauty empire. Today she tells us what it took to get to that point, what she’s learnt along the way, and what she had to give up.
Follow Marcia:
Instagram - https://www.instagram.com/marcia.kilgore
Twitter - https://twitter.com/marciakilgore
Follow me:
https://beacons.ai/diaryofaceo
Learn more about your ad choices. Visit megaphone.fm/adchoices
Listen to all your favourite podcasts with AI-powered features
Listen to the best highlights from the podcasts you love and dive into the full episode
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
Listen to all your favourite podcasts with AI-powered features
Listen to the best highlights from the podcasts you love and dive into the full episode