Hub & Spoken: Data | Analytics | Chief Data Officer | CDO | Data Strategy
The future of AI in business: a conversation with Tom Goodwin
Aug 22, 2024
In this engaging discussion, Tom Goodwin, a renowned expert in trends and transformation, sheds light on the revolutionary impact of AI in business. He explores how technology reshapes consumer behavior and operational models, emphasizing the need for genuine adaptation. Tom also delves into the hype surrounding AI versus its real-world applications, advocating for a balanced view. With captivating anecdotes, he highlights the importance of employee engagement and innovative thinking in embracing AI to enhance customer experiences and drive efficiency.
44:13
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Quick takeaways
- The conversation emphasizes that AI is evolving from a cost center to a strategic asset, necessitating a cultural shift in organizations.
- While generative AI offers substantial innovation potential, companies must approach it cautiously and aim to enhance processes rather than merely increase efficiency.
Deep dives
The Evolving Role of Technology in Business
The conversation highlights the changing landscape of technology in business, specifically how technology's role has transitioned from a mere operational necessity to a strategic asset. Companies often view technology as a cost center, but there is a growing realization that understanding future technological trends is essential for navigating market changes. The integration of advanced technologies, such as AI, has the potential to redefine business models, yet many organizations struggle to implement such changes effectively. This gap between ambition and execution reflects the inherent challenges companies face in reimagining their operations and adapting to technological advancements.
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