What to say when you’re put on the spot at work

4 snips

Sep 29, 2023

Learn how to handle spontaneous speaking situations at work with expert advice from Matt Abrahams. Discover the importance of authenticity in professional communication and explore strategies to overcome barriers to effective listening. Enhance your communication skills by understanding the significance of structure and focus, and apply the What, So What, Now What framework for clear and compelling messages.

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Introduction

00:00 • 2min

Authenticity in Professional Communication

01:46 • 17min

Exploring the Three Barriers to Effective Listening

18:31 • 2min

Importance of Structure and Focus in Spontaneous Communication

20:13 • 3min

Effective Communication Framework: What, So What, Now What

22:50 • 2min