AI Explored Creating AI Agents: The Future of Work is Here
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Jan 14, 2025 Shawn Kanungo, an innovation strategist and author of "The Bold Ones," dives into the transformative potential of AI agents. He discusses how these agents are revolutionizing customer service, sales, and operations, showcasing their ability to automate tasks and enhance productivity. The conversation also highlights the evolution of AI and the importance of governance as human-AI collaboration grows. Kanungo predicts that by 2026, AI agents will be widely adopted across industries, reshaping the future of work.
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RPA at Deloitte
- Shawn Kanungo's introduction to AI was through Robotic Process Automation (RPA) at Deloitte.
- RPA delivered significant ROI by automating repetitive tasks like data entry across different software.
Early AI Capabilities
- Early AI, like RPA, focused on automating rules-based, repetitive tasks.
- It could move data between systems, mimicking human actions within defined workflows.
AI's Impact on Marketing
- AI democratizes technology, making idea generation crucial.
- Marketers should leverage AI for productivity and deep work, enhancing their value.