Shawn Kanungo

Shawn Kanungo, an innovation strategist and author of "The Bold Ones," dives into the transformative potential of AI agents. He discusses how these agents are revolutionizing customer service, sales, and operations, showcasing their ability to automate tasks and enhance productivity. The conversation also highlights the evolution of AI and the importance of governance as human-AI collaboration grows. Kanungo predicts that by 2026, AI agents will be widely adopted across industries, reshaping the future of work.