Lenny's Podcast: Product | Growth | Career

Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)

524 snips

Mar 5, 2023

Claire Hughes Johnson, former COO of Stripe, shares her journey of scaling the company from startup to powerhouse. She discusses the crucial role of personal leadership and self-awareness for effective management. Claire highlights the importance of establishing clear operating principles and structured frameworks for growth. She offers tactical advice on improving internal communication and decision-making processes, emphasizing the need for a strong organizational foundation. Insights from her experiences at both Stripe and Google provide a roadmap for aspiring leaders.

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ADVICE

Drive Positive Momentum

Be a force for positive momentum in your work.
Make decisions rather than getting stuck, and ask if unsure who the decision-maker is.

ANECDOTE

Claire in a Box

John Collison often told people seeking scaling advice that Claire Hughes Johnson was the one with the answers.
This, along with her chapter's popularity in Elad Gil's book, prompted her to write "Scaling People".

ADVICE

Seek Out Knowledge

Seek out knowledge and advice from others, especially when facing challenges.
Make phone calls, ask for help, and learn from those who've done it before.

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