The Koerner Office - Business Ideas and Small Business Deep Dives with Entrepreneurs Here's Exactly How You Can Let Robots Do all the Work for You | Ep. #183
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Jun 16, 2025 
In this engaging talk, Flo Crivello, founder of Lindy—an innovative AI platform for building automated agents—shares insights on the future of work. He reveals how Lindy can handle everything from customer support to recruitment, acting as a virtual employee. Flo discusses the difference between AI automation and AI agents, showcasing how the latter can learn and adapt. He also highlights the burgeoning trend of entrepreneurs creating agencies around these technologies, transforming operational efficiency and redefining the business landscape.
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Lindy as AI Employee Platform
- Lindy is a no-code platform that lets you build AI agents acting like AI employees.
- These agents work 24/7, are cheaper and faster than humans, and can automate many business tasks.
AI Agents vs Automations
- AI agents maintain awareness, memory, and understand context unlike traditional AI automations.
- Agents are suited for open-ended tasks involving conversations and uncertainty about what to do next.
Phone Calls as Top Use Case
- Flo uses Lindy to call and get feedback from leads, going beyond simple data collection.
- AI agents excel in phone call interactions for customer support and sales outreach.