Directionally Correct, A People Analytics Podcast with Cole & Scott
REPLAY #35 - Dr. Emily Pelosi - Intuit’s Employee Listening & The Biggest Survey Snobs
Dec 8, 2024
Dr. Emily Pelosi, Head of Employee Listening at Intuit and professor at Seattle Pacific University, brings her expertise in talent analytics to the conversation. She dives into the importance of employee sentiment and feedback, especially in a post-pandemic world. Topics include the balance of privacy and engagement, the nuances of effective survey design, and the evolving meaning of employee relationships. The discussion also humorously contrasts 'bad big data' with a 'good small data set' while exploring workplace trust dynamics.
54:41
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Quick takeaways
- Employee listening is essential for improving organizational health, utilizing both active surveys and passive data collection methods to assess employee sentiment.
- Privacy concerns and trust are crucial in employee data collection, requiring transparency and adherence to regulations like GDPR to build confidence within the workforce.
Deep dives
Importance of Employee Listening
Employee listening plays a critical role in understanding workforce sentiments and improving organizational health. This concept encompasses both active surveys and passive data collection methods aimed at assessing employee attitudes toward their work environment. Organizations utilize tools such as pulse surveys, onboarding, and exit interviews to capture insights, enabling leaders to make informed decisions about employee engagement and satisfaction. By gathering comprehensive data, companies can address issues related to employee experience, paving the way for a more supportive work culture.
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