SaaS Interviews with CEOs, Startups, Founders
How Pavilion Hit $10m in Revenue While Balancing Investor and Customer Demands with CEO Sam Jacobs
Aug 6, 2024
Sam Jacobs, the CEO of Pavilion, shares insights on building a community for sales professionals that now supports leaders across various fields. He delves into their impressive growth from $0 to $11 million in annual revenue and outlines strategies for approaching customer retention through effective onboarding. Sam discusses the shift from a bootstrap model to seeking outside capital, emphasizing customer-driven growth and plans to exceed $15 million in revenue by the end of 2024. A fascinating look at balancing investor and customer demands!
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Quick takeaways
- Pavilion evolved from a local support network for sales executives to a global community focusing on professional development and collaboration.
- The shift in Pavilion's strategy emphasizes profitability and customer retention, highlighting the importance of a structured onboarding process to reduce churn.
Deep dives
The Emergence and Growth of Pavilion
Pavilion started as a support network for revenue executives, specifically chief revenue officers and VPs of sales in New York City, aimed at fostering collaboration and education among its members. It evolved organically from these initial gatherings into a global community, boasting over 10,000 members and multiple chapters worldwide. The focus of Pavilion has shifted from merely aiding executives in their career development to creating a structured organization that combines learning, community events, and insights to further professional growth. As Pavilion expanded its reach and increased its membership, it became evident that revenue executives needed a consistent support structure to navigate their professional challenges.
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