How Pavilion Hit $10m in Revenue While Balancing Investor and Customer Demands with CEO Sam Jacobs
SaaS Interviews with CEOs, Startups, Founders
Focusing on Member Experience and Sustainable Growth
This chapter explores the transition of a growing business into a cash flow positive phase, highlighting improved unit economics and a focus on the member experience. It outlines strategies for effective onboarding to minimize churn and discusses future growth plans into 2025 and 2026, centered on enhancing customer experience in 2024.
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