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How Pavilion Hit $10m in Revenue While Balancing Investor and Customer Demands with CEO Sam Jacobs

SaaS Interviews with CEOs, Startups, Founders

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Focusing on Member Experience and Sustainable Growth

This chapter explores the transition of a growing business into a cash flow positive phase, highlighting improved unit economics and a focus on the member experience. It outlines strategies for effective onboarding to minimize churn and discusses future growth plans into 2025 and 2026, centered on enhancing customer experience in 2024.

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