Consulting Success Podcast

Never Say No to Clients (Scaling Without Burnout) with Blair Hicken

32 snips
Feb 17, 2025
Blair Hicks, a seasoned consultant with 20 years of experience and over 300 successful enterprise implementations, shares pivotal insights on scaling high-value advisory services. He discusses the counterintuitive benefits of fixed-fee advisory services to enhance client communication. Blair emphasizes the significance of strategic hiring and networking, revealing how to transition away from hands-on roles while maintaining strong client relationships. He also unveils effective pricing strategies that can drive long-term partnerships and increase profitability.
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INSIGHT

Client Relationships

  • Focus on building relationships with executive sponsors, understanding their needs and pain points.
  • Provide advisory services from the start, highlighting potential risks.
ADVICE

Advisory Services

  • Offer advisory services focused on clarifying key objectives (5-7) for ERP/CRM implementations.
  • Work with the implementation team to ensure alignment with these objectives, simplifying complex information for executives.
ADVICE

Fixed-Fee Pricing

  • Offer fixed-fee or monthly retainers instead of hourly rates for advisory services.
  • This encourages open communication and builds client trust by removing cost concerns.
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