The Science of Scaling Perfecting a Bottoms Up & Top Down Sales Motion w/ Chris Merritt (Founding CRO, Cloudflare)
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Apr 9, 2025 In this engaging discussion, Chris Merritt, the Founding CRO at Cloudflare, reveals how he revolutionized sales by building a team that acts as equals to technical buyers, focusing entirely on addressing their questions. He shares insights on using the company’s blog to shape the sales culture and hiring strategies. Chris emphasizes the importance of genuine customer interactions over traditional sales tactics, the role of solutions engineers in enhancing relationships, and adapting sales processes as the business scales.
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Customer-Centric Sales
- Build sales teams focused on answering technical buyer questions.
- Prioritize helping customers adopt and succeed with the product first, and then establish fair value exchange.
Engineers as Initial Sales Team
- Cloudflare's initial sales team consisted of engineers who could engage with customers.
- They addressed a wide range of customer inquiries, from simple to complex technical issues.
Bottoms-Up Sales
- Target practitioners with budget and authority for bottoms-up growth.
- Keep initial deal sizes small to facilitate quick wins and expansion opportunities.