Perfecting a Bottoms Up & Top Down Sales Motion w/ Chris Merritt (Founding CRO, Cloudflare)
The Science of Scaling
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Customer Interaction Management in Growth
This chapter delves into a structured approach to managing customer interactions in a rapidly growing company, highlighting the prioritization of incident responses. It emphasizes the importance of building a skilled team focused on customer development and fostering authentic relationships rather than traditional sales tactics.
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