EP 54: Dr. Peggy Tseng on Playing to Your Strengths
Feb 10, 2022
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Dr. Peggy Tseng, an ER doctor, discusses the importance of leveraging strengths and building support systems. They explore the significance of preparation and rituals in the work cycle, the need for a safe space to decompress after work, and the challenge of teaching the transition from work to home. They also reflect on the changing dynamics of coming home after work and emphasize the importance of transitioning and decompressing in high-intensity healthcare settings. Lastly, they discuss the importance of maximizing time and learning as they go.
Taking a moment to observe and gather information before taking action in high-pressure situations can lead to a clearer understanding of the problem and consideration of alternative interventions.
Continually learning and evolving in high-stress environments requires real-time learning, seeking guidance from colleagues, and actively reflecting on experiences to improve skills and provide better care.
Deep dives
Slowing down and observing in high-pressure situations
In high-pressure situations where things are not going as expected, the speaker emphasizes the importance of slowing down and observing. Rather than rushing to take action, they suggest adopting a mindset of 'less is more' and simply watching to see what happens. By pausing and giving themselves a moment, they can gather more information and assess the situation before making decisions or taking further actions. This approach allows them to have a clearer understanding of the problem and consider alternative possibilities or interventions.
Reflecting and learning in real-time
The speaker describes their approach to learning and evolving as being in the moment. They often find themselves encountering new challenges or unfamiliar situations during their shifts and rely on real-time learning to navigate these scenarios. They ask questions, seek guidance from colleagues, and utilize available resources to find answers. By reflecting on their experiences and actively seeking solutions, they continually learn and improve their skills while ensuring the best possible care for their patients.
Creating a space for winding down and debriefing
The speaker acknowledges the importance of winding down after intense moments in the emergency department. They emphasize the need to create a safe space for debriefing and reflection, both individually and as a team. By taking a few minutes to pause, discuss the experience with colleagues, and process the emotional impact, they can better manage the transition from high-stress situations to the next patient encounter. They highlight the significance of normalization and support from leaders in fostering a culture that values and prioritizes post-event debriefing.
Advocating for self-care and setting boundaries
The speaker challenges listeners to be proactive in advocating for their own self-care and setting boundaries in their professional lives. They recognize the importance of being selfish with time and prioritizing personal well-being. They encourage individuals to identify their own needs, whether it's taking breaks, seeking support from colleagues, or creating rituals for winding down after work. By modeling this behavior and encouraging others to do the same, they hope to foster a culture that supports and values self-care in high-pressure environments.