Masters of Scale Be a painkiller AND a vitamin, w/Clara Shih (Hearsay Systems)
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Jul 28, 2020 Clara Shih, the founder and CEO of Hearsay Systems, discusses how her startup evolved from a nice-to-have to a must-have by addressing urgent customer needs while anticipating future desires. She compares businesses to painkillers and vitamins, emphasizing the balance between immediate solutions and long-term vision. Clara also shares insights on navigating the emotional challenges of founding a startup during economic downturns, and the innovative use of humor in traffic education to improve learning and company culture.
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Clara's Early Life and Motivation
- Clara Shih's family moved from Hong Kong to Akron, Ohio, where her professor parents struggled to find comparable work.
- This experience instilled in her a strong work ethic and a desire for career security.
Faceforce: The First Business Social App
- Clara Shih, inspired by Facebook's platform, created Faceforce, the first business social app on Facebook.
- It connected the social graph to CRM, helping salespeople find common ground with potential clients.
Risk Assessment
- When assessing risk, determine the worst possible outcome.
- Ask yourself if you can live with that outcome, as advised by Shellye Archambeau.
