You Are Not A Frog How to Survive a Complaint from Another Clinician
Jul 7, 2025
Dr. George Wright, a Dental Legal Consultant and Deputy Dental Director at Dental Protection, shares invaluable insights on handling complaints from fellow clinicians. He discusses the emotional challenges of receiving such complaints and the importance of open dialogue to foster a supportive culture. Additionally, he emphasizes the need for effective local resolution strategies and personal reflection to enhance communication. The conversation also touches on overcoming defensiveness and shame, advocating for constructive feedback as a path to professional growth.
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Social Media Raises Patient Expectations
- Social media empowers patients with high expectations and tools to complain directly.
- It changes how complaints are made and escalates pressure on healthcare professionals.
Avoid Blue-on-Blue Escalations
- Complaints among colleagues (blue-on-blue) often escalate unnecessarily to the regulator.
- It's important to consider motivation and try local resolution before the "nuclear option."
George Wright's GDC Experience
- George Wright was reported to the GDC for a single emergency appointment.
- It took nine months for the GDC to declare no wrongdoing, causing significant stress.