Intentional Leader with Cal Walters 117: Charles Feltman — A Simple Framework for Building (and Rebuilding) Trust that Every Leader Needs
Jan 30, 2025
In this insightful discussion, Charles Feltman shares his expertise as a consultant and author with over 25 years of experience in fostering trust. He introduces a four-part framework focusing on sincerity, reliability, competence, and care, essential for leaders aiming to build a trusting environment. Feltman emphasizes the importance of clear communication and addressing tough truths to maintain team trust. He also discusses strategies for navigating trust breaches and the necessity of acknowledging personal limits to prevent burnout.
AI Snips
Chapters
Transcript
Episode notes
Biology and Learning Shape Trust
- Trust is rooted in biology with distinct trust and distrust brain networks.
- While innate, trust is also a learned behavior shaped by upbringing and experience.
Leaders Should Trust First
- Leaders should extend trust first to their teams to foster reciprocal trust.
- Starting with trust encourages openness and collaboration rather than suspicion.
Author’s Personal Trust Journey
- Charles earned trust by showing care and supporting professional growth.
- However, he struggled with reliability and sometimes honesty, which eroded trust.