The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Leandra Fishman on driving revenue through stronger customer relationships
Oct 28, 2021
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Is Customer Support a Value Driver?
01:47 • 3min
The Power of Customer Support
04:24 • 2min
The Service That Wasn't the Right Company for Me or the Right Service for Me
06:11 • 2min
Is There Any Overlap Between Sales and Support?
08:15 • 3min
Changing the Perception of Support as a Call Center to the Profit Center
11:08 • 2min
What Kind of Metrics Should Support Teams Report on to Drive Long Term Growth?
12:57 • 2min
The Future of Customary Communications
14:50 • 4min