The Power of Customer Support

Book publisher M, refunded a pre-ordered book when it didn't arrive on time. They also included a p d f of the book so i could read it at the same time as everyone else in that emal. And then they let me know what bookshops in my area here in dublin had it in stock. Yoor justeno communication o that experience, but then also, you know, they have you as a customer long time. That is the power of support.