
The Double Win
Modeling Gratitude for Results | Chester Elton
Nov 22, 2022
Chester Elton, a New York Times bestselling author and leadership consultant, shares insights into the transformative power of gratitude in the workplace. He debunks myths that gratitude is just a soft skill, asserting its vital role in enhancing productivity and morale. The conversation highlights practical strategies leaders can adopt to model gratitude, address entitlement, and create a positive culture. Elton emphasizes that genuine appreciation leads to higher employee engagement, loyalty, and a more fulfilling workplace experience.
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Quick takeaways
- Gratitude is not a soft skill; it significantly enhances employee morale, productivity, and organizational profitability when effectively modeled by leaders.
- The gap between how leaders perceive their gratitude expression and how employees experience it adversely affects employee engagement and retention.
Deep dives
Understanding the Gratitude Gap
Many leaders underestimate the importance of gratitude, viewing it as a secondary aspect of leadership. Research shows that while 70% of leaders believe they effectively express gratitude, only 23% of employees agree, creating a significant gap. This disparity indicates a lack of recognition in workplaces, which can negatively impact employee engagement and productivity. Understanding this gap is vital because closing it can lead to increased financial performance, happier employees, and better organizational outcomes.
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