Inside the ICE House
Episode 426: Digitized Dining: PAR CEO Savneet Singh Stirs the Pot on Food Service
Jul 15, 2024
PAR CEO Savneet Singh discusses revolutionizing the food service industry through digitization, expanding products in top restaurant brands, and collaborations with Burger King and McDonald's. The podcast delves into the evolution of technology in food service, balancing convenience with human interaction for customer experience enhancement, and lessons from youth entrepreneurship. It also highlights PAR's innovative products, strategic acquisitions, and growth initiatives in the industry.
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Quick takeaways
- Food service industry evolving digitally through phone-enabled delivery apps and contact-free menu kiosks.
- PAR Technology's shift from hardware to software with a focus on innovation and customer service.
Deep dives
McDonald's Speedy Service System Revolutionizes Food Industry
In 1948, Dick and Mack McDonald's McDonald's revolutionized the food service industry by introducing a speedy service system at their San Bernardino restaurant. This system allowed for mass food production with efficiency, offering customers burgers in just 30 seconds, starting at the grill where burgers were cooked by dedicated cooks, then dressed with pickles, onions, ketchup, and mustard. This innovation laid the foundation for McDonald's global expansion to over 42,000 restaurants worldwide.
