The Product Podcast Customer-Centric PM: Anticipating Needs Across the Product Life Cycle by AMEX SVP of Product
Dec 5, 2023
Lisa Yokoyama, SVP of Product at AMEX, shares insights on customer-centric product management and the importance of staying close to the customer. The podcast covers lessons learned from introducing solar cooking in Haiti, the importance of feedback, overcoming obstacles in product development, and how customer feedback shapes feature development.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
Introducing Solar Cooking in Haiti: Lessons Learned
02:12 • 2min
Reflections on Haiti: Importance of Feedback
04:30 • 9min
Amex Sending Split: Overcoming Obstacles and Improving Customer Experience
13:08 • 5min
Customer Feedback and Feature Development
18:13 • 4min