How to Be Awesome at Your Job

971: Mastering The Three Keys to Getting Noticed with Jay Baer

Jun 17, 2024

44:29

Snipd AI

Jay Baer, a New York Times best-selling author and entrepreneur, discusses the importance of excellent customer experience in standing out. Topics include the benefits of replying quickly, recovering from mistakes, and the key to getting noticed. Baer emphasizes the significance of empathy, kindness, and being helpful in the workplace, as well as the power of distinct communication strategies in career success.

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Quick takeaways

Being quick, clear, and kind in communication sets you apart in career success.

Prioritizing employee satisfaction enhances customer service excellence by fostering positive internal dynamics.

Deep dives

Key to Success: Quick, Clear, and Kind Communication

Being quick, clear, and kind in your communication is highlighted as the key to success in your career. This advice emphasizes the importance of responsiveness and empathy in all interactions, whether with customers or colleagues. Demonstrating exceptional speed and clarity in your responses, along with genuine kindness, sets you apart and propels you towards success. The podcast delves into how these attributes can significantly impact your professional journey.

Intro

2min

Exploring the Concepts of 'Hug Your Haters' and 'Talk Triggers'

3min

Improving Career Success through Effective Communication

21min

The Power of Empathy and Kindness in the Workplace

12min

Exploring Favorite Quotes, Research, Books, Tools, and Habits

2min

Mastering the Art of Being Helpful and Understanding Others' Needs

2min

Balancing Quick Replies and Deep Work for Optimal Performance

3min

Jay Baer discusses how professionals can use the principles of excellent customer experience to stand out above the rest.

— YOU’LL LEARN —

1) Why it pays to reply super fast

2) The best way to recover from a mistake

3) Why competency won’t get you noticed—and what does

Subscribe or visit AwesomeAtYourJob.com/ep971 for clickable versions of the links below.

— ABOUT JAY —

Jay Baer is a 7th-generation entrepreneur, New York Times best-selling author of seven books, and founder of six multi-million dollar companies. In 2023, he was named a Top 30 Global Guru in both Customer Experience and in Marketing. Jay has advised more than 700 brands in his career, including Nike, Oracle, Hilton, The United Nations and 40 of the FORTUNE 500.

He is an inductee into the professional speaking and word of mouth marketing halls of fame. Jay has authored or co-authored among the best-selling business books of all-time in the categories of digital marketing, customer service, customer experience, and business growth. He has been named to more than 50 top global business influencer lists. Jay’s books are known for deep, first-party research combined with unique, compelling case studies, and a heavy sprinkling of humor.

• Book: Hug Your Haters: How to Embrace Complaints and Keep Your Customers

• Book: Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth

• Book: The Time to Win: How to Exceed Your Customers’ Need for Speed

• Book: Youtility: Why Smart Marketing Is about Help Not Hype

• Website: JayBaer.com

• Website: TequilaJayBaer.com

— RESOURCES MENTIONED IN THE SHOW —

• Book: In a Sunburned Country by Bill Bryson

• Past episode: 950: Cal Newport: Slowing Down to Boost Productivity and Ease Stress

— THANK YOU, SPONSORS! —

• LinkedIn Jobs. Post your job for free at LinkedIn.com/BeAwesome

• Harvard Business Review. Get 10% off your subscription at HBR.org/subscriptions with the promo code AWESOME