The Social-Engineer Podcast Ep. 224 - The SE ETC Series - Tips for Having Difficult Conversations with Chris and Patrick
Aug 28, 2023
Chris Hadnagy, CEO of Social-Engineer LLC, and Patrick Laverty, social engineering expert, discuss tips for having difficult conversations. They emphasize the importance of understanding communication styles, eliciting information effectively, maintaining a calm demeanor, and ending conversations on a positive note.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
New training class, Slack channel, and foundation gala
01:48 • 6min
Navigating Difficult Conversations: Understanding Communication Styles
07:27 • 19min
Techniques for Eliciting Information in Difficult Conversations
26:08 • 2min
Maintaining a Calm and Non-Threatening Demeanor
28:12 • 13min
The Importance of an Exit Strategy and Ending on a High Note
40:46 • 4min