The Social-Engineer Podcast

Ep. 224 - The SE ETC Series - Tips for Having Difficult Conversations with Chris and Patrick

Aug 28, 2023

Chris Hadnagy, CEO of Social-Engineer LLC, and Patrick Laverty, social engineering expert, discuss tips for having difficult conversations. They emphasize the importance of understanding communication styles, eliciting information effectively, maintaining a calm demeanor, and ending conversations on a positive note.

44:25

Creator website

Episode guests

Patrick Laverty

Chris Hadnagy

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Episode notes

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Quick takeaways

Social Engineer offers managed services centered around phishing, smishing, and impersonation to combat prevalent social engineering attacks in businesses.

The importance of open communication, authenticity, and utilizing principles of influence in difficult conversations with children and in professional settings is highlighted.

Deep dives

Creating a Safe Environment against Social Engineering Attacks

Social engineering attacks are prevalent in every company, with close to 90% of all breaches having some connection to it. To combat this, Social Engineer offers managed services centered around fishing, smishing, and impersonation. Businesses struggling with fishing attacks are encouraged to seek their help. They also announced the availability of a master's level social engineering course open to the public, providing comprehensive training in red teaming. Joining their Slack channel is also recommended for professionals interested in discussing social engineering in a family-friendly and legal environment.

Introduction

2min

New training class, Slack channel, and foundation gala

6min

Navigating Difficult Conversations: Understanding Communication Styles

19min

Techniques for Eliciting Information in Difficult Conversations

2min

Maintaining a Calm and Non-Threatening Demeanor

13min

The Importance of an Exit Strategy and Ending on a High Note

4min

Welcome to the Social-Engineer Podcast: The SE Etc. Series. This series will be hosted by Chris Hadnagy, CEO of Social-Engineer LLC, and The Innocent Lives Foundation, as well as Social-Engineer.Org and The Institute for Social Engineering. Chris will be joined by his co-host Patrick Laverty as they discuss topics pertaining to the world of Social Engineering. [August 28, 2023]

00:00 - Intro

00:21 - Patrick Laverty Intro

00:55 - Intro Links

- Social-Engineer.com - http://www.social-engineer.com/

- Managed Voice Phishing - https://www.social-engineer.com/services/vishing-service/

- Managed Email Phishing - https://www.social-engineer.com/services/se-phishing-service/

- Adversarial Simulations - https://www.social-engineer.com/services/social-engineering-penetration-test/

- Social-Engineer channel on SLACK - https://social-engineering-hq.slack.com/ssb

- CLUTCH - http://www.pro-rock.com/

- innocentlivesfoundation.org - http://www.innocentlivesfoundation.org/

07:20 - Intro Chat

09:11 - Todays Topic: Tips for Having Difficult Conversations