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19min chapter
Ep. 224 - The SE ETC Series - Tips for Having Difficult Conversations with Chris and Patrick
The Social-Engineer Podcast
Navigating Difficult Conversations: Understanding Communication Styles
This chapter emphasizes the importance of purposeful conversations and introduces a 10-step outline for navigating difficult conversations. It discusses understanding communication styles using the DISC profile and considering the state of mind of the person you're speaking with. It highlights the mutual nature of conversations and the need to frame them in a non-stressful way.
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